You are shipping from China, should we be worried about packages carrying the virus?
Professionals have confirmed that packages do not carry the virus. The virus does not spread through packages.
Why have I been charged multiple times, is this an error?
Shipping is based on weight, so the charge is according to what you order.
If the total shipping cost looks incorrect, please email us firstname.lastname@example.org
Do you ship worldwide?
Yes, we ship worldwide!
If your country is not already added to the shipping list on our website, please get in touch via email email@example.com and we will quickly fix that.
Where do you ship from?
We are currently living and working form China and so your items will be shipped by us personally, from China.
All items are sent through tried, tested and trusted channels – and are tracked all the way.
Yikes – isn’t shipping from China expensive?
Nope! We have purposely kept our items under a certain weight to ensure the shipping fee is affordable. It takes 7-10 days max from day of dispatch.
Shipping fee does not include any custom charges as this is dependent on each countries individual custom/tax policies.
In our experience, our items are rarely charged by customs however this is subjective.
Please check your respective countries rules for clarification.
How long does the order take?
It takes us a few days to process your order if it is a hand finished product.
Postage then takes 7-10 day from day of dispatch.
Can I track my order?
Yes, you will receive a tracking code and link via email. If not please email us with your order information: firstname.lastname@example.org
Thank you :)